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Reviews
4.63 Rating on Reviews.co.uk

Based on 9,615 reviews

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Our latest customer reviews

Verified Customer Reviews on Reviews.co.uk

Reviews independently collected by

Audrey McEwan Verified Buyer

Quick service and help regarding my order, Excellent service and good quality flooring which looks amazing 3 weeks ago

Vincenzo Ciaccio Verified Buyer

it does the job 1 month ago

Anna Michalski Verified Buyer

Cheaper prices good quality good communication good delivery 2 months ago

Chloe

Ordered some vinyl roll to replace a small bathroom floor, found it very affordable and easy to fit myself. Delivery arrived on the day as stated and had no issues. Would purchase from here again! 😁 2 months ago

Terence Fretter Verified Buyer

Good value, excellent product. 3 months ago

Susan Owens Verified Buyer

Spent a lot of time researching, ordered and paid, after a day received an email to say not in stock, had to refund order before ordering a new product then unable to deliver on the day of original order,if a simple replacement had taken place they would have been able to honour delivery so had to cancel order, unable to speak to customer services either all after sales is via email, a whole sale lost rather than offering a replacement for the agreed date, shame as the flooring was affordable and appeared to be good quality 3 months ago

thomas steven gallagher Verified Buyer

I ordered the wrong flooring from fdf, which they were very helpful in finding a new supplier to supply the type of flooring I needed in the timescale I required. On returning the product they made payment promptly. The product I did receive was of good quality and would definitely recommend using fdf. Very helpful staff and will be using them again. Kind regards Stevie. S Gallagher joinery ltd 3 months ago

Paul Lindsay Lindsay Verified Buyer

Good price good service delivers per order no quality issues 3 months ago

Russell James Verified Buyer

I found the ordering process simple, and it is good that the site auto calculates the waste percentage to the order. I placed 2 separate orders of the same product, due to a last minute change of plan, which slightly complicated the delivery process, however the online support for this was very good and they merged the 2 orders into 1 delivery and reimbursed us the second delivery charge. We haven't started laying the product yet, but the process and service so far has been very good, thank you. 3 months ago

Matthew Haigh Verified Buyer

Top quality thank u defo order again soon 3 months ago

Iraj Ebrahimi Verified Buyer

Fantastic company. I have bought flooring from them and quality of the product and service was excellent. I have returned the left over flooring back and refund was issued the next day. Very pleased with them. Thank you 4 months ago

Sharat Takiar Verified Buyer

Excellent service provided by Karl many thanks. Sharat takiar 4 months ago

Paul Lindsay Lindsay Verified Buyer

Delivered on time all correct no flaws I over ordered returns were efficient highly recommended 4 months ago

Cat Hamilton Verified Buyer

THe delivery driver was really helpful and left the product by my car ready for me to load it in. I over ordered some insulating floor covering for under the laminate flooring, and it was easy to return and be refunded. Happy with the overall experience and love the flooring now its down too. 4 months ago

Theresa Ball Verified Buyer

Excellent service from ordering, collection and return of unopened flooring and underlay. Very responsive to email and very polite staff, they even loaded into the car for us 5 months ago

The Learning Alliance The Learning Alliance Verified Buyer

Very helpful customer services good communication 5 months ago

John Johnston Verified Buyer

Great service and prompt delivery. However 1 issue I have is advice given on underlay, I asked for enough for amount of laminate, I was given 5 rolls to many. Will need to find out about returns. 5 months ago

barry gardner Verified Buyer

Excellent service and product 6 months ago

Darren Allan Verified Buyer

The delivery was as promised, love the vinyl, it's nice and thick and exactly like the photo, I would use this company again and would recommend. 6 months ago

Customer Verified Buyer

Helpful re my enquire, Good quality, delivery not as expected. 7 months ago

Janet McGregor Verified Buyer

Great quality product which was exactly as the sample supplied. 7 months ago

Customer Verified Buyer

The flooring samples were good value for money but the laminate was too light in colour for my project. 7 months ago

David Atkins Verified Buyer

Great product, looks and feels good down. Price was on point and service was great, delivery spot on time. 7 months ago

Cansu Onur Verified Buyer

The floors are fine but looks like the driver took my sack trolley back with him.. He was kind enough to bring the rolls into the building as I couldn't carry them myself. I went back down after he left to bring the trolley back up but my industrial trolley was gone. I would have happily tipped him but he rushed off and decided to help himself to my trolley? I understand this delivery company isn't the usual one they use - but the service is poor. It was an industrial trolley.. Also curbside delivery is a joke. These rolls are heavy and its not easy to carry them. I'm a woman who can barely lift but was expected to bring the rolls in upto the second floor myself. I asked for a date/time to at least arrange for support from friends/family on the day of delivery to bring it up but all they gave me was a 30 minute heads up which did nothing for me. 7 months ago

This page highlights our latest customer reviews which are collected independently for Factory Direct Flooring Ltd on Reviews.co.uk. This page shows a selection of our most recent customer feedback about their experience.

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