Our latest customer reviews

Quick delivery of sample. 2 days ago

After being messed about by another company, I found the same product not only for less but with a faster delivery. Staff went out of her way to organise a quicker delivery and was efficient and helpful. She also followed up with a confirmation email. Very professional, fast and efficient service. Will definitely recommend them to others. 5 days ago

ordered flooring, saying in stock, delivery in 3 days , brilliant, then e mail ,out of stock, having to order in ? factory direct ?? hmmm , then cant even give me a delivery date 2 weeks from now, asked for refund ,not even heard anything back yet, seem to have gone silent ,from this experience i would suggest looking elsewhere ,and still waiting for my refund 6 days ago

We have used this company several times , however the latest experience has been shocking. They advertise next day delivery but when you try to order they dont offer it. Vinyl was delivered bent in half. When opening the roll it was damaged and ripped in several places. Customer service is useless. Will be expecting a refund . 1 week ago

Were over the moon with our flooring. Great quality and best price out there after looking around. A LOT! ha. Super fast delivery also. notifications all the way. Definitely recommend to other and use again on the future Prestige Classic White Oak 2 weeks ago

Great Help. Fast Service and Shipping. 2 weeks ago

I ordered a sample and it came the next day, the sample was advertised as kitchen flooring but l don't think it would last long in a kitchen environment. 2 weeks ago

Very swift response, samples arrived in 48 hours 3 weeks ago

So far I only need to look for possible vinyl options. I am having a new conservatory built in the next few months. Then I shall be in the market for a piece about 3 by 2 metres. So it is no big order! So far so good. No complaints!! 3 weeks ago

Very quick with samples and they look very good quality 3 weeks ago

Makes my garden look great and ,was delivered quickly 4 weeks ago

Received Samples quickly, great service 4 weeks ago

Samples arrived promptly. 1 month ago

Very helpful when I contacted them regarding delivery. Flooring ordered and delivered on requested date. Will certainly use again. 1 month ago

I have only ordered samples to choose from as yet but the samples look of high quality, they came the next day and i will definitely be putting an order in very soon 1 month ago

I ordered samples of the parquet and was very pleased with the quick service and the quality of the product. Will be placing my order soon. 1 month ago

Received sample very promptly.Very pleased. 1 month ago

Brilliant, I had been looking for new flooring for a while and somewhere that delivers to your house as ican drive and found factory direct flooring and the price per pack was really great and the flooring is lovely. Thanks so much 1 month ago

Received a sample of flooring, just what I wanted. Will be ordering for my kitchen when I’m ready. 1 month ago

What an amazing company! beautiful flooring at extremely affordable prices! My kitchen looks fabulous and the vinyl is so comfy to walk on and extremely durable and value for money! Super easy ordering and even faster delivery! Thank you! 1 month ago

I have found Factory Direct very responsive in sending out samples. I have just had my floor screed, so when dry will be placing my order. The quality of the samples are excellent. 1 month ago

Purchased this product to do the spare room. Great quality for the price looks more expensive than it should at the price. Easy to lay, fast delivery, would order again 1 month ago

Thank for the sample and your help 1 month ago

I was very impressed with the service received. The speed of dispatch and email updates were excellent. 1 month ago