Our latest customer reviews

Great service and prompt delivery. However 1 issue I have is advice given on underlay, I asked for enough for amount of laminate, I was given 5 rolls to many. Will need to find out about returns. 1 week ago

Poor service, vinyl floor didn’t arrive on agreed delivery dates. Waited almost a month to be told that the vinyl would still not be delivered. 3 weeks ago

Excellent service and product 4 weeks ago

The delivery was as promised, love the vinyl, it's nice and thick and exactly like the photo, I would use this company again and would recommend. 1 month ago

Have been waiting for notice of return collection . E-mails sent on their website. Nothing ... in fact it was the company that told me I would need more floor . Now this extra I needed needs returning. 1 month ago

Helpful re my enquire, Good quality, delivery not as expected. 1 month ago

Great quality product which was exactly as the sample supplied. 1 month ago

Scam! Ordered over 2 months ago, didn’t receive item 1 month ago

The flooring samples were good value for money but the laminate was too light in colour for my project. 1 month ago

It’s a shame The flooring is noisy to walk on we spent over £2000 on this floor and it creaks on the joints it feels cheap not very happy with the product 1 month ago

Great product, looks and feels good down. Price was on point and service was great, delivery spot on time. 1 month ago

The floors are fine but looks like the driver took my sack trolley back with him.. He was kind enough to bring the rolls into the building as I couldn't carry them myself. I went back down after he left to bring the trolley back up but my industrial trolley was gone. I would have happily tipped him but he rushed off and decided to help himself to my trolley? I understand this delivery company isn't the usual one they use - but the service is poor. It was an industrial trolley.. Also curbside delivery is a joke. These rolls are heavy and its not easy to carry them. I'm a woman who can barely lift but was expected to bring the rolls in upto the second floor myself. I asked for a date/time to at least arrange for support from friends/family on the day of delivery to bring it up but all they gave me was a 30 minute heads up which did nothing for me. 1 month ago

Very helpful & the samples were a great help for colour matching. We have placed an order and just need to fit it. 1 month ago

I bought the Lime Oak sheet vinyl. Really good quality flooring for an amazing price. Delivery man was extremely helpful and friendly too. Overall, great service and great products. 1 month ago

Very good service 1 month ago

We are moving and looking around at flooring for our new home. So far Factory Direct Flooring Ltd are ahead in the running for our custom, based on their prices, quality of product and promptness at providing samples. 1 month ago

The floor arrived in good time and is great. 1 month ago

Good product, good service! I 100% recommend 1 month ago

Floor looks great . Great service when I ordered . Delivery was ok but my son had to carry it up the steps to the house . Good thing he was home as I am recovering from a serious back operation. When my fitter was putting floor down he noticed some boards were stained with a black liquid that had caused swelling . Good job we had ordered extra . Not sure if I would use again 1 month ago

I have not received my vynyl as of yet 1 month ago

We are very pleased with the flooring easy to lay and looks great will be using in the the rest of the house , tho not quiet finished in the photos . 2 months ago

I've ordered quite a bit of carpet in the pass just had living room carpet lovely good quality would buy again from you. 2 months ago

excellent panels for future floor upgrade 2 months ago

i absolutely love my new flooring, delivery was perfect. no complaints at all 2 months ago