When will my order arrive?
As part of our standard delivery service, we deliver all orders within 2-5 working days. Many of our deliveries are shipped next day. Once we receive your order, we will get in touch to arrange a convenient delivery date and if there is any likelihood of a delay or we cannot fulfil your requested delivery date we will call you to discuss alternative options. We will not ship any goods until we have spoken to you about the delivery.
Deliveries are made on your requested day from approximately 8.00 am to around 6.00 pm. Unfortunately requests for an E.T.A. (Estimated time of arrival) are at the couriers discretion. If your order arrives as arranged but we are unable to deliver because you are not home, or there is inadequate help available you will be liable for any additional costs incurred for redelivery.
Can I request a time slot or a Saturday delivery?
We have a timed delivery service available for an additional charge which allows you to choose your delivery slot. Saturday deliveries are also available if you place your order before 10am on Friday. Please note: Some services may be unavailable in certain parts of the country. For these additional services, or to see if they’re available in your area, please contact a member of staff on 0330 100 00 15.
How much will my delivery cost?
Our standard delivery for Mainland UK and Eire is charged at £29.50, although exceptions can apply. We will deliver to non-mainland UK destinations with an additional surcharge.
| Post Codes | Surcharge |
|---|---|
| DD, PH1-41 | £24.00 |
| AB10-56, IV1-39,52-54, 63, DUBLIN CITY | £60.00 |
| IV40-51, IV55-56, HS, PH42-44, KA27-28 | £66.00 |
| KW1-14, PA20+ | £84.00 |
| KW15-17, ZE | £174.00 |
| ISLE OF MAN IM | £156.00 |
| ISLE OF WIGHT PO30-41 | £48.00 |
| BELFAST BT1-23, BT36-40 | £60.00 |
| REST OF NORTHERN IRELAND BT24-35,BT41+ | £72.00 |
| REST OF IRELAND - IRL | £72.00 |
How will my goods arrive?
As the goods we ship are very heavy, our standard delivery service is made to ‘Kerb side’ due to insurance guidelines so please arrange for adequate help to off load your goods as they are heavy and bulky, in most cases these will arrive on a pallet. Your delivery could be made on a lorry or van so it is assumed that the delivery address will be accessible. If there is a likely problem, e.g. the road is subject to a vehicle weight or width restriction or parking, it is within a time zone restriction; please inform us at the time of order so we can discuss alternative delivery options. Failed deliveries will incur a redelivery charge.
What if my goods are damaged when they arrive?
Factory Direct Flooring has teamed up with reliable delivery partners to ensure delivery service levels are maintained. However, very occasionally damage may occur during the transportation of goods which we apologise for in advance. Therefore it is important to check and sign for your order on arrival. If you are unfortunate to receive damaged, or there are missing item(s) please make sure it is noted on the couriers paperwork. We also strongly suggest that you contact us direct as soon as possible to make sure we aware of the problem. We cannot be responsible for any consequential losses after delivery has been signed for. Therefore we advise against booking installers until goods have arrived and been checked.
Where goods are refused on delivery that are found to be undamaged on return we reserve the right to pass on any carriage charges that we incur in returning the goods to us.
Delivery Terms
THESE TERMS SET OUT THE BASIS ON WHICH WE AGREE TO DELIVER OUR PRODUCTS TO YOU.
THEY SHOULD BE READ AND CONSIDERED IN COMPANY WITH OUR STANDARD TERMS AND CONDITIONS OF SALE.
YOUR ATTENTION IS DRAWN TO CLAUSE 5 OF THESE DELIVERY TERMS
1 Incorporation of Terms
All terms within this document are the same as those incorporated within the Terms and Conditions Document (the Standard Terms) as referred to above.
2 Arranging Delivery
2.1 Upon acceptance by Factory Flooring of the offer set out within Clause 3 of the Standard Terms we shall contact you to arrange a convenient day for delivery of the Products to you. We would expect to be able to deliver your products within 5 working days.
2.2 Delivery times apply to items in stock so if any items you order are not available or we cannot fulfil your requested delivery date we will use the telephone or email details you have provided to contact you and discuss how you wish to proceed. Unless otherwise specified we shall use the telephone number to contact you if necessary on the date of delivery.
3 Cost
3.1Our standard delivery service is charged at £29.50, although exceptions can apply. Our standard delivery covers Mainland UK; however we will deliver to non mainland UK destinations. The cost of such deliveries will be calculated on an individual basis
3.2 A timed delivery service for an additional fee is available. The cost of this service depends upon the location and time. Please contact Customer Services on 03301000015 for further information.
4 Delivery Time and Place
4.1 Subject to Clause 3.2 above deliveries will be made on the agreed date between approximately 8am to 6pm Monday to Friday excluding Bank Holidays. In limited circumstances Saturday deliveries may be available. The exact timing of delivery cannot be specified.
4,2 Our Products can only be delivered to kerbside, outside of the delivery address property. If your order arrives as arranged but we are unable to deliver because you are not home, or there is inadequate help available you will be liable for any additional costs incurred for redelivery. If there is a likely problem, e.g. the road is subject to a vehicle weight or width restriction or parking, or it is within a time zone restriction; please inform us at the time of order so we can discuss alternative delivery options
5 Inspection of goods delivered
5.1Very occasionally damage may occur during the transportation of goods. It is crucially important to thoroughly check and sign for your order on arrival. It is your responsibility to bring to our attention any damage which may have occurred in transit. Failure to do so may result in our refusal to accept a claim. If you are unfortunate to receive damaged Products, or there are missing item(s) please make sure it is noted on the couriers paperwork. We also strongly suggest that you contact us direct as soon as possible to make sure we are aware of the problem. We cannot be responsible for any consequential losses after delivery has been signed for. Therefore we advise against booking installers until goods have arrived and been checked.
5.2 In the event that goods are returned to us which are undamaged we will provide a collection service. We may charge a fee for this service the level of this charge depends upon your location but the standard cost will be a minimum of £75 plus VAT within the UK
