Our comprehensive guide on delivery and click and collect options, where we explore the convenience and flexibility these services offer, making your shopping experience a breeze!
Click & Collect DeliveryEnjoy the convenience of our collection service from our Nuneaton Warehouse
Our Click & Collect service offers a seamless and convenient way for customers to receive their orders from our Nuneaton Warehouse.
Once an order is placed online, you will receive an email confirming the collection Date and Time, ensuring the goods are ready for pickup. To ensure a smooth verification process, you are required to present the Collection Reference and the Payment Card used for the purchase upon arrival. A quick and secure 'CHIP & PIN' payment of One Penny will be taken as part of the verification process. For orders placed via PayPal, any Payment Card with the name of the person on the order will be accepted for the One Penny Transaction. Please note that orders will only be released once the verification process is completed.
Please wait for us to confirm your collection time, which will be between Monday to Friday 10am to 4pm (Bank Holidays from 11 am to 3 pm) No collections on weekends.
Factory Direct Flooring Ltd
1 Finch Way
Hemdale Industrial Park
Nuneaton
England
CV11 6TQ
No hidden costs in our products!
The price you see is the price you pay
Delivery support aftersales@factory-direct-flooring.co.uk
As the goods we ship are generally very heavy, our standard delivery service is made to 'Kerb side' due to insurance guidelines so please arrange for adequate help to off load your goods as they are heavy and bulky, in most cases these will arrive on a pallet or as a roll.
Most of our deliveries are made on a 18tn lorry so it is assumed that the delivery address will be accessible. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width restriction, parking because of schools or it is within a time zone restriction; please inform us prior to the delivery date so we can discuss alternative delivery options. Failed deliveries will incur a redelivery charge.
Our standard delivery for Mainland UK is charged at £19.99 for vinyl rolls and £39.99 for flooring packs, although exceptions can apply. We will deliver to non-mainland UK destinations with an additional surcharge.
Post Codes | Surcharge |
---|---|
Mainland - Standard delivery charge | |
DD, PH1-41 | £24.00 |
IV40-51, IV55-56, HS, PH42-44, KA27-28 | £66.00 |
KW1-14, PA20+ | £84.00 |
KW15-17, ZE | £174.00 |
ISLE OF MAN IM | £156.00 |
ISLE OF WIGHT PO30-41 | £48.00 |
Factory Direct Flooring Ltd has teamed up with reliable delivery partners to ensure delivery service levels are maintained. However, very occasionally damage may occur during the transportation of goods which we apologise for in advance. Therefore it is important to check and sign for your order on arrival. If you are unfortunate to receive damaged, or there are missing item(s) please make sure it is noted on the couriers paperwork. We also strongly suggest that you contact us at aftersales@factory-direct-flooring.co.uk directly as soon as possible to make sure we are aware of the problem. We cannot be responsible for any consequential losses after delivery has been signed for. Therefore we advise against booking installers until goods have arrived and been checked.
Where goods are refused on delivery that are found to be undamaged on return we reserve the right to pass on any carriage charges that we incur in returning the goods to us. This is normally a minimum of £75.00 + VAT.
These terms set out the basis on which we agree to deliver our products to you. They should be read and considered in company with our standard terms and conditions of sale. Your attention is drawn to clause 5 of these delivery terms.
All terms within this document are the same as those incorporated within the Terms and Conditions Document (the Standard Terms) as referred to above.
2.1 Upon acceptance by Factory Flooring of the offer set out within Clause 3 of the Standard Terms we shall contact you to arrange a convenient day for delivery of the Products to you. We would expect to be able to deliver your products within 5 working days.
2.2 Delivery times apply to items in stock so if any items you order are not available or we cannot fulfil your requested delivery date we will use the telephone or email details you have provided to contact you and discuss how you wish to proceed. Unless otherwise specified we shall use the telephone number to contact you if necessary on the date of delivery.
3.1 Our standard delivery service for vinyl rolls is charged at £19.99 and our standard delivery for packs is charged at £39.99 , although exceptions can apply. Our standard delivery covers Mainland UK; however we will deliver to non mainland UK destinations. The cost of such deliveries will be calculated on an individual basis.
3.2 A timed delivery service for an additional fee is available. The cost of this service depends upon the location and time. Please contact Customer Services on 03301000015 for further information.
4.1 Subject to Clause 3.2 above deliveries will be made on the agreed date between approximately 8am to 6pm Monday to Friday excluding Bank Holidays. In limited circumstances Saturday deliveries may be available. The exact timing of delivery cannot be specified.
4.2 Our Products can only be delivered to kerbside, outside of the delivery address property. If your order arrives as arranged but we are unable to deliver because you are not home, or there is inadequate help available you will be liable for any additional costs incurred for redelivery. If there is a likely problem, e.g. the road is subject to a vehicle weight or width restriction or parking, or it is within a time zone restriction; please inform us at the time of order so we can discuss alternative delivery options.
5.1 Very occasionally damage may occur during the transportation of goods. It is crucially important to thoroughly check and sign for your order on arrival. It is your responsibility to bring to our attention any damage which may have occurred in transit. Failure to do so may result in our refusal to accept a claim. If you are unfortunate to receive damaged Products, or there are missing item(s) please make sure it is noted on the couriers paperwork. We also strongly suggest that you contact us direct as soon as possible to make sure we are aware of the problem. We cannot be responsible for any consequential losses after delivery has been signed for. Therefore we advise against booking installers until goods have arrived and been checked.
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