COVID-19 & The UK Lockdown Restrictions Easing

Factory Direct Flooring Ltd are trading and operating online as normal since the latest UK lockdown easing from 12th April 2021.

This page is a regularly updated summary to provide our customers, suppliers and press with details of any changes or restrictions to our normal service.

We wish to thank the support to-date from all of our customers who are supporting us through these challenging times.

Restrictions to online orders

  • Due to many people spending more time at home, we continue to experience unprecedented demand resulting in some minor shipping delays
  • Next day delivery is currently unavailable and in-stock products are being shipped within 2-5 days
  • Our new warehouse in Nuneaton continues to operate with our full team who are working strictly within all government social distancing guidelines
  • A small number of products that are not in-stock within our Warehouse and are subject to a shipping delay, are marked clearly with a 'Stock Delay' label
  • Our customer support team are fully operational and contactable via [email protected] or on 0330 100 00 15
  • Free Samples continue to be shipped first class as normal.
Free Samples

All of our showroom, customer support are warehouse team are working with PPE at all times.

More information about COVID-19

For more detailed information about how Coronavirus has affected our business operations, you can read detailed updates since March 2020 over on our dedicated blog post.

Alternatively if you have any questions or concerns, please contact our customer support team via out contact page.