Frequently Asked Questions
Who are Factory Direct Flooring?
Factory Direct Flooring has been supplying high quality floors for 27 years. In that time we have established ourselves as one of the biggest online flooring retailers in the UK. We don’t just sell floors, we also have in depth technical knowledge of the products we offer. Need advice on which type of floor will best suit your needs? Our expert team can help. Put simply, Factory Direct Flooring is passionate and dedicated to providing the best online flooring service in the country.
Our warehouse has well over a million pounds worth of stock and we are UK based, we’re ready to get your new floor to you quickly. Our website is also designed to keep track of stock levels so if a floor is currently out of stock or not available in the required quantity you will be informed straight away. Due to the high levels of stock it is unlikely that the floor you order won’t be available.
In accordance with insurance guidelines, we do not deliver the goods into your home. Instead we work on a ‘Kerb Side’ basis. This means we delivery outside the property. For this reason we advise you make necessary arrangements to help you transport the goods from the kerb into the home.
A lot of our deliveries are made via a van or lorry. Therefore they will need spacious access to park outside or close to your property. If you live on a road with weight or height restrictions you will need to contact us so we can try to arrange an alternative delivery if required. Note that all failed deliveries will cause you to incur an additional re-delivery charge.
If you discover any damage to your goods when they are delivered, there is a section on the driver’s paperwork which allows you to sign to say a set number of boxes are damaged and are being returned. It is very important to check the boxes and product before you sign the delivery paperwork. It will be much quicker to process a replacement or refund if they are shipped back to us as soon as possible.
Once you have signed the paperwork and given the driver the damaged products, you will then need to call us to arrange a replacement. We will then ship your replacement out ASAP. If all of your products are damaged, you should contact us immediately and we will arrange a complete replacement.
Your order is likely to be heavy so we do recommend getting additional help. Most of our orders are shipped on pallets and wooden floors in particular can be really heavy.
Unfortunately, we don’t offer a tracking service at present.
Yes. We do offer a timed delivery service at an additional cost. Pricing details can be found on the delivery information link located right at the bottom of the page. You have three different options including timed, AM delivery and Saturday delivery. Be aware that Saturday deliveries will only be guaranteed if you order before 10am on the Friday as long as the product is in stock. You also need to be aware that some delivery options may not be available in your area. You can call us on 03301 000 015 to find out whether your chosen delivery service is included in your area.
Unless you have ordered a small quantity, most of our floors are delivered on pallets. The only exception to this is vinyl which is delivered in rolls. Vinyl floors are also shipped via a parcel company, rather than via our own drivers.
Our head office is based in Nuneaton, Midlands and our showroom is situated in the small market town of Hinckley, Leicestershire.
Absolutely! We will contact you automatically after your order has been placed to arrange a suitable day to have your new floor delivered. We won’t ship your floor out to you until we have confirmed that you are aware of the delivery date.
If you choose our standard delivery service, your order will be delivered within 2-5 working days. We tend to ship most of our orders out the next day. Before we ship your new floor, we will contact you to confirm a suitable date. We will never send a floor out for delivery before first confirming someone will be home. If there are likely to be any delays or there is a problem with your order, we will contact you ASAP to keep you informed.
Yes. The majority of our products are stored in our 30,000 square foot warehouse. This means they are ready to be dispatched immediately.
Yes. It is recommended you leave an expansion gap of at least 8mm when installing the floors. If you have a larger room then you will need to leave even more of a gap. If you are unsure our flooring experts can help.
Yes. very much the same as a laminate floor, all of this range has a simple click system which makes the installation very easy. We have a video link on the product page which is really helpfull.
Yes, Aquastep is almost the same as a laminate floor but it is plastic, the installation would require underlay.
Yes, these floors are completely safe to use alongside underfloor heating systems. However, it is highly recommended that you look through the installation instructions before the floor is installed to see if there is any specific advice you should be aware of.
The most popular waterproof flooring ranges we stock are Aquastep, this is 100% waterproof.
Yes, just like laminate flooring these floors are really easy to install. We also provide detailed installation instructions via a downloadable guide which you will find on each product page. We recommend you read this before you decide whether or not to purchase the floor.
Whilst waterproof flooring will withstand high moisture environments, it isn’t great when faced with direct sunlight. This means it can be installed in any room other than a conservatory or other high-light area. However it is possible to protect the floor in rooms affected by direct sunlight by using blinds or glass protection.
Yes. The floors are considered 100% waterproof and they tend to feature a guarantee that supports this. However if you do not seal around the perimeter then water will get under the product and affect your subfloor.
This type of flooring has been designed to replicate the fashionable look of laminate, without the restrictions that typically come with it. Laminate cannot be installed in high moisture areas such as the bathroom, whereas this waterproof flooring can be.
Waterproof flooring has really revolutionised the industry. Allowing you to install products such as laminate into high moisture prone areas where it was previously deemed unsuitable, this type of floor is becoming increasingly popular in the UK. So what exactly is waterproof flooring and just how easy is it to install? These, along with other common questions are answered in our useful FAQ below.
Yes expansion is required as this is a floating floor, the size of the expansion will be determind by the size of the area.
More advice can be found on the product page within the installation instructions
Yes specific underlays are available for use with Aqua Plank if you wish to do so, the Prolay underlay has been specificly designed for use with this type of flooring and can be found in the Accessories section of the website. No other types of underlay should be used with this style of flooring as it may result in the installation failing. The subfloor needs to be dry, clean and flat in order for a successful installation.
It isn’t advised to use underlay with Vinyl flooring as it needs to be installed on a dry, clean and flat surface. If you need any further advice or if you have any other Vinyl questions, please don’t hesitate to contact one of our friendly team.
When deciding how much Vinyl flooring you will need, it is best to add 5-10% on top of the size of the room. This is especially helpful if your room isn’t completely square. If you are lucky enough to have an oblong or square room, you can easily measure it by marking the widest and the longest points. Multiply the width and length together and that is how much flooring you will need. We stock 2m, 3m and 4m rolls to make it easier to achieve a seamless floor, with our click vinyl as they are in tile or plank form you would need to calculate these into packs.
As well as being one of the most affordable types of flooring, Vinyl is also really hygienic. This makes it an especially great choice for those who suffer with allergies. There is also the fact that it perfectly replicates the look of tiles and wood while eliminating the maintenance and problems that often comes with them. Finally they are really easy to install and it is extremely durable and cost efficient
As long as the underfloor heating system has been installed correctly, Vinyl floors can be used alongside them. It is worth noting that to ensure maximum safety, the heating system should come with a function that prevents the floor heating over 27 degrees Celsius. If it goes above that there is a chance the floor will become discoloured and distorted.
One of the great things about Vinyl is the fact it requires very little maintenance. That being said, there are some things you need to do to ensure it lasts the test of time. Ensuring that all spills are cleaned up quickly is important. They should be easy to wipe away, but if left they may soak into the floor and damage the underside.
While it is designed to be extremely durable, the floor can still get marked or scratched by sharp objects. It is recommended you use a clean, soft brush to sweep any dirt and debris into a pile before vacuuming it up.
As well as light daily maintenance, it is recommended you mop the floor once a week using a specialised cleaner provided by the manufacturer. Make sure the mop is damp and not soaking wet.
Finally taking a few basic precautions will also help to lengthen the life of the floor. Using felt pads under furniture, entrance matt behind door entrances will ensure dirt and debris is trapped before you have a chance to walk it over the floor. Be aware that rubber backed mats can damage Vinyl flooring so they should be avoided.
The cushioned Vinyl floors do come with a waterproof top layer. However, the layers underneath are water resistant. The only exception to this is click vinyl flooring which is water resistant on all layers.
Are Vinyl’s slip resistant?
You will find that most Vinyl floors come with a slip resistance rating of R10. This is basically the industry standard. However, you need to be aware that this only applies if you keep the floor dry and clean.
When shopping for a new Vinyl floor, you’ll find cushioned varieties available. These are supplied in rolls and you can choose from three different widths including 2, 3 and 4 metres. They also tend to range up to 20 metres in length. Like other types of Vinyl, cushioned varieties are created with several different layers. What makes it stand out is a unique foam layer which helps to give it a softer ‘cushioned’ design. There are a lot of different types of cushioned Vinyl available so prices will vary dramatically.
So what makes Vinyl more durable than other flooring materials? The key is its dedicated wear layer. All Vinyl floors have a wear layer that is designed to withstand daily wear and tear. This layer varies between floors and the thicker it is, the more durable the floor will be. The layer is measured in millimetres. It is worth noting that the floors with the thicker wear layers will be slightly more expensive due to the extended warranty offered.
Underneath the wear layer is a photographic layer. It is this layer that gives the floor its aesthetic appeal. There are hundreds of different designs available. Along with wood, slate, concrete and stone effect layers, you will also find more abstract designs such as metallic, glass, tread plate and stardust. The only thing to be aware of when choosing designs is that each manufacturer uses different repeat patterns. The more expensive the floor, the more realistic it will usually look.
Finally the base layer is the part of the floor that you don’t actually see. However, it is just as important as the other layers as it is used to stabilise the floor. Without it, the subfloor would come through the design. So essentially the base acts as a barrier between the top layers and the subfloor, as well as ensuring the top layer is strengthened.
It is worth noting that there are actually different types of Vinyl available. The floors are supplied in a variety of formats including Vinyl tiles, planks and rolls. The latest type to be introduced is ‘Click’ Vinyl. This is basically the same as the tiles only it features a thicker design and is a lot faster to install.
Out of all of the flooring types offered at Factory Direct Flooring, vinyl is by far the most popular. It is available in hundreds of different designs including rolls, planks and tiles, these mimic the look of real wood and stone floors. It is one of the most affordable flooring options on the market and is also incredibly easy to maintain. Below you’ll discover answers to the most frequently asked questions regarding this floor type.
It is highly recommended you use a specialist cleaner designed for your specific laminate flooring range. No matter which type of cleaner you use, you should never use a lot of water as this could cause damage to the floor.
All of our laminate flooring comes with a guarantee, though the length of time they are covered depends upon each individual product. The guarantees we offer range from 5-30 years.
Laminate flooring is suitable for use alongside underfloor heating, though you should always look through the installation instructions and ensure you are using the right type of underlay.
Almost all of laminate floors these days feature a simple click installation system. This means even DIY amateurs can install them without any issues. The only thing you may find difficult during installation is cutting the floor so it fits around doorways. You can overcome this problem by undercutting the frame of the door, there are installation instructions and videos on all of our products to help.
You will need to ensure that the floor is acclimatised before it is installed. Always keep the floor in the room it will be fitted for at least 24 hours before fitting. You will also need to ensure that the floor is flat, level and dry. For further advice please read our installation instructions on the product page.
It is recommended you leave at least an 8mm expansion gap around the laminate floor during installation. You can cover this gap with high-quality scotia beading or skirting boards.
No. Laminate flooring is never recommended in the bathroom as high levels of moisture can cause significant damage over time. We do have Aquastep that is a perfect choice for bathrooms.
Yes. We offer a range of laminate flooring samples which can be directly ordered on our website. They are typically posted the same working day depending upon what time you order. We also use Royal Mail next day service to ensure next day delivery.
Whilst most laminate floors are water resistant this does not mean waterproof, it isn’t designed to withstand high levels of moisture. Water may seep down into the spaces between the boards and over time can cause it to warp and swell. We do stock the waterproof Aquastep range of flooring that can be fitted in bathrooms and other high moisture areas.
It is a common misconception that laminate floors will be cold underfoot. They actually tend to soak up the ambient heat of the room, making them warm to touch. This makes laminate a much warmer choice than natural stone or ceramic floors.
At Factory Direct Flooring we have a wide range of laminate floors available. However, before you buy we encourage you to read through the most commonly asked questions below. Can you install this type of floor in a bathroom? Will it be suitable for use with underfloor heating? These are just two key questions you need to know the answer to before deciding whether this is the best choice for your home.
It is recommended that solid wood flooring is acclimatised in the room it will be installed in for a minimum of 120 hours. The room temperature should be between 60 to 80 degrees Fahrenheit and the humidity level should be from 40-50 RH.
You will find full installation instructions on each of our product description pages. We have provided a downloadable PDF guide which offers detailed instructions on both installation and maintenance. This can be found under the installation tab within the product description pages.
Yes. No matter which brand or range you choose, solid wood flooring always requires at least a 10mm gap. This will need to be done around the entire floor. This is because real wood has a tendency to expand and change with the seasons. If you will be installing the floor in over 40m2 then it is recommended you contact us for further advice.
You should avoid installing solid wood flooring in any room that has extreme changes in temperatures, bathrooms should also be avoided and other areas of high moisture. While it can easily withstand small spills, it is not designed to withstand large amounts of moisture. It should ideally be installed in a controlled environment.
Providing the floor is fitted directly onto the subfloor, there shouldn't be hardly any movement between the boards and the under-floor. Therefore noise is greatly reduced when compared to laminate.
It is a common misconception that solid wood floors will be cold underfoot. However, they tend to absorb the temperature within the room. They are warmer than stone and ceramic floors, though will obviously be slightly colder than carpet. You should find them warm to touch.
Yes. Each floor we sell comes with a warranty ranging from 5-30 years. You can find out exactly how long your solid wood floor will be protected for within the product description page.
Yes, we believe you should be able to see and feel the quality of a floor before you invest your hard earned cash. All of our solid wood ranges provide the option to order a free sample, simply follow the link provided on the product description pages and they will then be shipped directly from our samples warehouse, usually the next day.
You will find that the majority of solid wood flooring has a tough finish which makes it resistant to scratches. However, this doesn’t mean that it is 100% scratch proof. While it can withstand daily wear and tear with ease, there are some things that will cause your floor to scratch. These include moving heavy furniture and walking across it in high heels. If scratches do occur, you can invest in affordable scratch repair kits.
It is advised to prevent damage by using felt pads underneath furniture legs and carrying out regular maintenance with specialised cleaners.
Unfortunately solid wood flooring isn’t water resistant. It does have a water resistant surface that can withstand small water spills. However, if it comes into contact with a lot of water or if it is exposed to moisture over a long period of time, it can cause discolouration and distort the planks.
Solid wood flooring has long been considered the most luxurious type of floor for the home. However, did you know that there are several factors you need to consider before you buy? Solid wood isn’t suitable for every room in the house and it also requires specialized installation to ensure it lasts the length of its guarantee.
Here you’ll discover some of the most frequently asked questions regarding solid wood flooring.
You should always leave at least a 10mm expansion gap around the floor during installation. This ensures there is enough room for the floor to expand during seasonal changes. This basically ensures that the gaps will be utilised and the boards themselves won’t have any gaps.
Yes. Most of our range of engineered flooring is suitable for both domestic and commercial use. We also supply different warranties to suit both types of application.
It is never recommended that you install engineered flooring in the bathroom. It is not designed to withstand high moisture levels and significant damage can occur over time.
The main thing you need to do before installing engineered wood flooring is to ensure it is acclimatised. This means keeping it in the home for at least 72 hours before you install it. Ideally the floor needs a constant temperature ranging from 18-28 degrees Celsius. You should also ensure that the subfloor meets the requirements provided in the installation instructions.
You should expect engineered flooring to be noisier than carpet. There are ways to minimise the noise such as investing in good quality, sound-proof underlay. The noise produced isn’t very loud, but underlay does help to reduce it, as well as adding additional comfort and stability.
Unlike solid wood flooring, engineered floors can be installed over underfloor heating systems. However, as there are a lot of different types of systems out there, it is recommended you seek advice on your particular system before you have the floor installed.
This would depending on the surface finish applied to the product, lacquer and UV oil has a much harder finish and water will not penirtrate this from the surface. We would not suggest using this type product in a bathroom as water sitting on the surface would seep through the joints.
Engineered flooring typically has a tough finish, making it scratch resistant. Keep in mind that this only applies to daily wear and tear. If you move heavy furniture across the floor, there is a chance it could cause deep scratching. If this happens you can either sand the scratch out or repair it with a specialist cleaner.
You can install engineered flooring in most rooms, though you are advised against installing them in bathrooms and other high moisture areas. This is because whilst they are slightly moisture-resistant, they can still become damaged when faced with high levels. It is also only designed for indoor use and should never be fitted in an outdoor environment.
Engineered wood flooring is potentially the most common type of floor found in UK homes today. However, despite its popularity very few people actually know what this type of floor is. That’s why we’ve put together this useful FAQ. We’ve included all of the most frequently asked questions about engineered wooden flooring in order to help you establish whether it is the right choice for your home.
Subfloor Preparation, what we mean by this is the surface that you are going to install your new flooring on to. It is extremely important that the concrete or the wooden surface is clean, dry, level and smooth because if it is not then your new flooring will not fit correctly and all your warranties will be void. Installing flooring has become much easier with the introduction of various systems like loose lay and click systems but floor preparation remains the single biggest problem with almost 85% of problems, please seek professional advice if you are not sure if the subfloor is acceptable.
Yes, we would suggest that you measure your floor twice just to be on the safe side. it is also advisable to add wastage as this will generally cover rooms that are not square or in the case of panel products such as laminate, solid wood floors there is a natural waste when cutting each plank.
The only type of flooring we would suggest that you use a steam mop on is ceramin tiles, all of our wood, vinyl and laminate floors would not be suitable
There are many things you should consider before buying a floor for your home. The first is are you buying the right type for the location it will be installed in? For example, if choosing a floor for the bathroom you need to make sure you are choosing a water-resistant floor. You also need to think about how you want to install it. Many of our floors come with a simple click installation system. However, each type requires a different installation method with some requiring an expansion gap, acclimatisation and underlay, whilst others can be fully stuck straight onto the subfloor. Finally, you really need to make sure you are buying the correct size. If you need further help then our flooring experts are on hand to advise you on everything you need to consider before choosing the right floor for your home.
If you order vinyl flooring it will be delivered in rolls. Every other type of flooring is delivered via pallets. All orders are delivered within 2-5 working days, with the majority of our deliveries shipped the next working day. We cannot guarantee a specific time for delivery unless this service was selected, our standard delivery service means that your goods will be delivered between 8am-6pm on the prearranged day.
Once you have made your order, a member of our team will contact you to arrange a suitable day for delivery. We will not ship any of our orders out before ensuring you are happy with the delivery day.
The bathroom is a high-moisture area and some types of flooring will become damaged if they are installed in this environment. The good news is as technology has advanced, there are more floors than ever before that can be installed within the kitchen or bathroom. All types of vinyl, waterproof laminate and the Aqua Plank or Aqua Tile ranges that we sell can be used in the bathroom.
The type of floor you are fitting will determine how it should be measured. As a general rule you need to measure both the longest and the widest points of the room. Multiply the width by the length and that will tell you how much flooring you need. However, keep in mind that when installing vinyl you should take a note of the width and length as these will be required to calculate on the website. When taking measurements it is advisable to allow wastage for cutting and selection, we have an allowance built in to our calculator to accommodate this which can be unticked if not required.
If ordering online, you are protected by numerous rights when it comes to returns and cancellations. You can return your floor within 30 days of purchase. We can arrange collection to return the floor and refund your purchase, minus the collection fee. This fee varies depending upon where in the UK you reside. Typically it tends to be £75+VAT. in some cases it will be cheaper to send the goods back with your own carrier. Please contact us for details prior. It is worth noting that there may be an additional fee if you are returning vinyl flooring which has been cut to size. This is a restocking fee and it will not affect your statutory rights. You will need to make sure any returns made are sent back in the same condition they were received, including their original packaging. A refund will be processed within 28 days of the date of return. If you are buying your floor offline, you will need to contact our head office for details on returns and cancellations as the policy differs slightly than it does if you’re buying online.
Yes, we offer free samples for 85% of the floors that we carry in stock. Two samples can be requested per order and they will be sent out via 1st class Royal Mail but if you require more then log back in and order some more. This allows you to see and feel the quality of each floor before you decide whether or not it is the right choice for your home.
Yes, we now have £2 million worth of stock in our UK based warehouse. Initially we started out with one warehouse, but as the company has grown, we’ve now got three warehouses and another one in the pipeline; ensuring all of our floors are shipped quickly to different parts of the country. We own all of our properties and even have a 7,000 square foot showroom where you can see our award winning products and get advice from our expert team.
There are many things that set us apart from the competition. We’ve received fantastic reviews from thousands of happy customers and 98.6% of them have given us a 5 star rating. We have one of the largest collections of flooring available, ensuring there is something to suit your every need. Around 85% of our shipments are also delivered the next day so you are guaranteed a fast, efficient service.
Factory Direct Flooring has been supplying high-quality floors for 27 years. In that time we have established ourselves as one of the biggest online flooring retailers in the UK. We don’t just sell floors, we also have in depth technical knowledge of the products we offer. Need advice on which type of floor will best suit your needs? Our expert team can help. Put simply, Factory Direct Flooring is passionate and dedicated to providing the best online flooring service in the country.