Samples, delivery & collection
Something exciting
is heading your way.
Ordered your samples or flooring? Here’s what happens next.
Get ready for your order ↓Samples on the way
Your samples are the first step towards finding your favourite floor.
Arriving by post
We send your samples First Class. Postal delivery times can vary.
Try them in your home
- Compare with your walls, furniture and fabrics.
- Check in daylight and with the lights on.
- View product photos to see the full-floor effect.
Will my flooring look exactly like the sample?
A sample shows a small section of the flooring. Colour, grain and pattern can vary, particularly with natural wood.
What if my samples haven’t arrived?
Contact our team with the name and email address used for your sample request so we can help.
MAKE ROOM FOR CHRISTMAS
Choose your flooring now. Welcome it home in the new year.
If your house is full this Christmas, leave the storage to us. Order now and we’ll hold your flooring free of charge until 31 January 2027. Just speak to our team to arrange a delivery date that suits you.
Arrange your free storage →Get ready for delivery
Here’s what to expect on delivery day and how to get ready.
Delivery hours: 8am–6pm
Monday to Friday, excluding bank holidays. An exact arrival time cannot be guaranteed.
Standard delivery is kerbside
Your order may arrive on a pallet or as a roll. Arrange help to move it indoors. The driver won’t carry it into your home.
Before delivery
- Check your address and contact details.
- Tell us about any access restrictions.
- Make sure someone can receive your order.
- Arrange help to move heavy flooring indoors.
- Prepare suitable indoor storage.
When it arrives
- Check your products and quantities.
- Inspect for visible damage.
- Note damage or missing items on the delivery paperwork.
- Photograph any issues and contact aftersales promptly.
I’ve ordered roll vinyl. When will it arrive?
Vinyl rolls may arrive on or before your selected delivery date. You’ll be contacted before delivery.
What if access to my property is restricted?
Most deliveries use an 18-tonne lorry. Tell us in advance about narrow roads, weight or width restrictions, parking difficulties or restricted access times so we can discuss the options.
What if I’m unavailable when my delivery arrives?
Arrange for someone to receive your order and suitable help to move it indoors. Failed deliveries may incur a redelivery charge.
Can I request a timed or Saturday delivery?
Morning, afternoon and Saturday services may be available for an additional fee, depending on your location. Saturday deliveries are available for orders placed before Thursday at 10am, subject to availability. Contact our team to check the options for your order.
What if there’s a delay or an item is out of stock?
We’ll contact you using the telephone or email details on your order if an item is unavailable or we cannot meet your requested delivery date.
When should I book my fitter?
Wait until your flooring has arrived and been checked. Follow its storage and acclimatisation instructions and allow the required time before installation.
Click & Collect
Here’s everything you need for a smooth collection.
Wait for your collection confirmation
We’ll email your collection date and time. Please don’t travel until you’ve received confirmation, so we can make sure your flooring is ready.
Your collection checklist
- Your confirmed collection date and time.
- Your unique collection reference.
- The card used for your purchase. Make sure you know its PIN. See below if you paid by PayPal.
- A suitable vehicle for the length and weight of your flooring.
Where to collect
Factory Direct Flooring Ltd1 Finch Way
Hemdale Industrial Park
Nuneaton
CV11 6TQ
Monday–Friday: 10am–4pm
Bank holidays: 11am–3pm
No weekend collections.
Get directions →Why do I need my payment card?
We take a 1p Chip & PIN payment to verify your collection. Bring the card used for your purchase and make sure you know its PIN. Your order can only be released once verification is complete.
What if I paid using PayPal?
Bring a payment card in the name of the person who placed the order. We’ll use it for the 1p Chip & PIN verification.
Will my flooring fit in my vehicle?
Flooring packs and rolls can be long and heavy. Check your order’s dimensions and weight before travelling. Contact us with your order number if you need help planning suitable transport.