Mon 6th Apr - Warehouse shipping partially resumed
Following on from the reinstatement of our Free Sample service last Thursday, I'm pleased to report that our warehouse operations have also been partially re-opened with a minimal team. Orders which have been placed and are in-stock since Wed 25th March have now been shipped and customers will have been notified by phone and email of their delivery date.
The safety and wellbeing of our team is our first priority at Factory Direct Flooring and our warehouse operations have (as of today) been partially resumed with a core skeleton team. This team are strictly operating within all government distancing guidelines and are working with safety equipment including masks, gloves and alcohol based hand sanitiser at all times.
Whilst our operations have resumed, there may be a slightly longer lead-time in our processing of your order and the delivery date. In the first instance, once your order has been processed by our fulfilment team - we will call you to confirm and arrange the delivery date and time.
We are also in the process of updating our website to provide clearer stock statuses on all flooring that is currently out of stock within our warehouse or suppliers.
16:45pm - Mon 6th Apr.
Thurs 2nd Apr - Free Samples are back
Following last week's announcements I can confirm that we are now able to re-instate our Free Samples service which is now back to normal. I will be personally coming into the Warehouse myself to pick, pack and ship all free samples. All flooring samples will be sent out within 24hrs in our usual padded envelopes via Royal Mail delivery.
We're pleased to announce that Free Samples have been reinstated and can now be ordered through the website. All samples will be promptly shipped via Royal Mail from our warehouse by MD Paul Hambidge.
Shipping of regular flooring orders are still postponed until it is safe for our warehouse team and operations to continue. Our customer services team remain fully operational by working at home and can be contacted via email@example.com for any questions about an existing or future order.
I would once again like to make customers aware that following the COVID-19 crisis and lockdown, we are expecting prices to increase across our supply chain which is why we are allowing customers to place orders in the meantime for future shipping to secure the current low rates.
Thank you to all of our customers for your patience and continued support and understanding through this time.
12:45pm - Thr 2nd Apr.
Mon 30th Mar - Customer Services working from home
Further to our announcement last week, Factory Direct Flooring are still operating a restricted service to customers (please read our Wed 25th Mar announcement below). Having put the safety and wellbeing of our team first - I can confirm that our customer services team are now safely operating from home and are contactable via firstname.lastname@example.org for any questions about an existing or future order.
We would like to thank our customers who have continued to support us, and we look forward to resuming our full service operations as soon as it is safe and recommended to do so.
11:30am - Mon 30th Mar.
Wed 25th Mar - Showroom Closure & Paused Shipping
I would like to inform all customers of Factory Direct Flooring that as of today we have implemented new measures and temporary changes to our business in light of the Coronavirus pandemic impacting the UK. Factory Direct Flooring has chosen to fully adopt and adhere to all government advice and direction in order to safeguard our employees, customers, suppliers and the general public.
Online Sales - Free Samples
We have suspended the sale of free samples for all products listed on our website. We hope to restore this service line as soon as possible once the advice from the UK government changes.
Online Sales - Flooring Orders
You can still place an online order for packs of flooring for any of our ranges that are listed as in-stock within our warehouse. However, because we have decided to close our warehouses and distribution centre temporarily, your order will not be shipped until it is safe for us to resume our warehouse and distribution operations. We intend to keep customers up-to-date with delivery times as the advice from the government changes.
Any orders placed through our website during this time will be able to make their purchase at our current low rates, as we are expecting prices throughout our supply chain to increase once the situation eases.
We therefore have made the decision to allow online sales to be placed as normal to allow customers to secure their chosen product at our current prices.
Temporary Showroom Closure
Effective today - our flooring showroom located at 2 Hollier's Walk, Hinckley will be temporarily closed until further notice.
Today we are also in the process of making the necessary arrangements for our Customer Support Team to be able to work from home to continue to fulfil all questions, orders and support for our customers.
We thank you for your support and understanding at this time,
9:10am - Wed 25th Mar.