Frequently Asked Questions
Who are Factory Direct Flooring?
Factory Direct Flooring has been supplying high quality floors for 27 years. In that time we have established ourselves as one of the biggest online flooring retailers in the UK. We don’t just sell floors, we also have in depth technical knowledge of the products we offer. Need advice on which type of floor will best suit your needs? Our expert team can help. Put simply, Factory Direct Flooring is passionate and dedicated to providing the best online flooring service in the country.
It is recommended that solid wood flooring is acclimatised in the room it will be installed in for a minimum of 120 hours. The room temperature should be between 60 to 80 degrees Fahrenheit and the humidity level should be from 40-50 RH.
You will find full installation instructions on each of our product description pages. We have provided a downloadable PDF guide which offers detailed instructions on both installation and maintenance. This can be found under the installation tab within the product description pages.
Yes. No matter which brand or range you choose, solid wood flooring always requires at least a 10mm gap. This will need to be done around the entire floor. This is because real wood has a tendency to expand and change with the seasons. If you will be installing the floor in over 40m2 then it is recommended you contact us for further advice.
You should avoid installing solid wood flooring in any room that has extreme changes in temperatures, bathrooms should also be avoided and other areas of high moisture. While it can easily withstand small spills, it is not designed to withstand large amounts of moisture. It should ideally be installed in a controlled environment.
Providing the floor is fitted directly onto the subfloor, there shouldn't be hardly any movement between the boards and the under-floor. Therefore noise is greatly reduced when compared to laminate.
It is a common misconception that solid wood floors will be cold underfoot. However, they tend to absorb the temperature within the room. They are warmer than stone and ceramic floors, though will obviously be slightly colder than carpet. You should find them warm to touch.
Yes. Each floor we sell comes with a warranty ranging from 5-30 years. You can find out exactly how long your solid wood floor will be protected for within the product description page.
Yes, we believe you should be able to see and feel the quality of a floor before you invest your hard earned cash. All of our solid wood ranges provide the option to order a free sample, simply follow the link provided on the product description pages and they will then be shipped directly from our samples warehouse, usually the next day.
You will find that the majority of solid wood flooring has a tough finish which makes it resistant to scratches. However, this doesn’t mean that it is 100% scratch proof. While it can withstand daily wear and tear with ease, there are some things that will cause your floor to scratch. These include moving heavy furniture and walking across it in high heels. If scratches do occur, you can invest in affordable scratch repair kits.
It is advised to prevent damage by using felt pads underneath furniture legs and carrying out regular maintenance with specialised cleaners.
Unfortunately solid wood flooring isn’t water resistant. It does have a water resistant surface that can withstand small water spills. However, if it comes into contact with a lot of water or if it is exposed to moisture over a long period of time, it can cause discolouration and distort the planks.
Solid wood flooring has long been considered the most luxurious type of floor for the home. However, did you know that there are several factors you need to consider before you buy? Solid wood isn’t suitable for every room in the house and it also requires specialized installation to ensure it lasts the length of its guarantee.
Here you’ll discover some of the most frequently asked questions regarding solid wood flooring.