Factory Direct Flooring offers a standard delivery service where all goods are delivered within 2-5 working days. A large amount of our deliveries are made next day. On receipt of your order we will contact you to arrange a convenient day. If there is the likelihood of a delay or we cannot fulfil your requested delivery date we will call you to discuss alternative options.
Free delivery is available as part of our standard delivery service on orders over £350.00 + Vat, although exceptions can apply. Details of these exceptions are available on request. Orders below this threshold will incur a subsidised delivery charge of £35.00 + Vat. Our standard delivery covers Mainland UK, however we will deliver to non mainland
UK destinations (please refer to surcharges)
We also offer a timed delivery service on your arranged delivery day. This service carries an additional charge. A Saturday delivery service is also available for orders placed on Friday before 10 am, for any additional services above, orders need to be arranged with a member of staff. (See Delivery charges)
Deliveries are made on your requested day from approximately 8.00 am to around 6.00 pm.
Unfortunately requests for an E.T.A. (Estimated time of arrival) are at the couriers discretion. If your order arrives as arranged but we are unable to deliver because you are not home, or there is inadequate help available you will be liable for any additional costs incurred for redelivery.
Our standard delivery service is made to ‘Kerb side’ due to insurance guidelines so please arrange for adequate help to off load your goods. Your delivery could be made on a lorry or van so it is assumed that the delivery address will be accessible. If there is a likely problem, e.g. the road is subject to a vehicle weight or width restriction or parking, it is within a time zone restriction; please inform us at the time of order so we can discuss alternative delivery options.
Failed deliveries will incur a redelivery charge. (See delivery charges)
Factory Direct Flooring has teamed up with reliable delivery partners to ensure delivery service levels are maintained. However, very occasionally damage may occur during the transportation of goods which we apologise for in advance. Therefore it is important to check and sign for your order on arrival. If you are unfortunate to receive damaged, or there are missing item(s) please make sure it is noted on the couriers paperwork. We also strongly suggest that you contact us direct as soon as possible to make sure we aware of the problem. We cannot be responsible for any consequential losses after delivery has been signed for. Therefore we advise against booking installers until goods have arrived and been checked.
Where goods are refused on delivery that are found to be undamaged on return we reserve the right to pass on any carriage charges that we incur in returning the goods to us.
*Additional Delivery Surcharges
| 1. Saturday delivery |
£40.00 |
| 2. Timed delivery |
£17.50 |
| 3. AM or PM delivery |
£12.50 |
| 4. Handball (up to half pallet) |
£20.00 |
| Post Codes |
Order Total <£350 |
Order Total >£350 |
| DD, PH1-41 |
£55.00 |
£20.00 |
| AB10-56, IV1-39,52-54, 63, DUBLIN CITY |
£65.00 |
£30.00 |
| IV40-51, IV55-56, HS, PH42-44, KA27-28 |
£90.00 |
£55.00 |
| KW1-14, PA20+ |
£75.00 |
£40.00 |
| KW15-17, ZE |
£180.00 |
£145.00 |
| CHANNEL ISLANDS GY, JE |
£110.00 |
£75.00 |
| ISLE OF MAN IM |
£165.00 |
£130.00 |
| ISLE OF WIGHT PO30-41 |
£75.00 |
£40.00 |
| BELFAST BT1-23, BT36-40 |
£65.00 |
£30.00 |
| REST OF NORTHERN IRELAND BT24-35, BT41+ |
£85.00 |
£50.00 |
| REST OF SOUTHERN IRELAND |
£80.00 |
£45.00 |
|
