Delivery And Returns

The delivery and returns section of the Factory Direct Flooring website is designed to provide you with all of the information you need if you choose to order wood flooring from us.

Every customer would like to know exactly what happens from start to finish during the ordering process and it is vital that you fully understand the process by which you can order our solid wood flooring, laminate wood flooring and engineered wood flooring should you proceed. This includes the ways in which you can pay, how you can pay and the expected delivery times in the first instance. It then also encompasses our damages policy, returns details and cancellation options.

As a first class company that lists customer service and quality high on our list of priorities, Factory Direct Flooring has active policies in place to ensure that the returns and cancellation and damages policies are completely clear. This is to enable you to understand your rights as a consumer and the way in which we actively work towards providing you with the goods you want and need within an acceptable time frame and in perfect condition.

Please read any of the policies that may be of interest to you by navigating to the appropriate link. If you still have further questions then please do not hesitate to contact us on 0800 015 44 15.